Email or AAR ID * Email ID or AAR ID is required. Unfamiliar Places (Navigational): Customer is eligible to travel by AAR only when she/he is unfamiliar with bus and/or subway routes to the trip destination due to a cognitive or visual impairment. Based on availability, the assessment will be conducted at a center located in the applicant’s or recertifying customer’s borough of residence or within the five boroughs of NYC. Check out the Quick Links below to locate IAMS training/reference materials: Have a general question about the IAMS initiative? The bus takes them to a bus stop. Don’t forget to logout. Enter your Single Sign-On credentials below. Preventing a customer from leaving her/his seat or opening a door when the vehicle is in motion and/or; Assisting a customer with managing schedule and trip commitments in order to prevent excessive missed trips and potential suspensions of AAR service, Name, birth date, and home address as well as telephone, cell phone and business telephone number/s, Your address and telephone number in New York City (including cross streets), Emergency contact (name and telephone numbers) in New York City, Whether you will travel with a Personal Care Attendant (PCA), a guest, or both, If you use a cane, walker, crutches, wheelchair, scooter or other equipment, If you need the driver to call out your name when the vehicle arrives, because of a visual impairment, If you need information in large print, Braille or recorded format. Distance: Customer is eligible for all trips that require her/him to travel to a bus stop or subway station that is more than the number of blocks she/he has been determined able to travel: 1-2, 3-4, or 5 or more blocks. You can access numerous MTA links, including the MTA Today home page (TENS). Except for those with temporary eligibility, recertifying customers receive a notice in the mail about the recertification process. After registering at https://myaccess.nymta.info, the next time you need to reset your password, you can access the tool on any computer or mobile device (on or off the network) and change it online. If you do not receive the notice, please call Eligibility staff six weeks before the expiration date on your AAR identification to begin the recertification process. Please inform Eligibility staff if you will need assistance in a language other than English when you visit the assessment center. Please note: Customers may have more than one eligibility category. As previously stated, the assessment report enables NYC Transit Eligibility staff to assign an appropriate eligibility status to applicants and customers being recertified. With MTA’s new Self Service Password Reset tool, IAMS, all you’ll need is access to the Internet. Following your visit to the assessment center, a certifier will send an assessment report to MTA New York City Transit Eligibility staff.
Call us at 877-337-2017 and we’ll handle application requests on a case-by-case basis. Currently the Password Reset Tool only works to reset your MTA network password (used to access email, network drives, and internal intranet sites). NYC Transit will check the National Weather Service website to determine when weather conditions apply. Welcome to the Identity Access Management (IAMS) Site. The Service Desk is still available to help with password resets if you encounter technical difficulties while using IAMS. The customer may not use AAR for routes with which she/he is familiar. If you are denied eligibility or given conditional eligibility, you have a right to appeal the eligibility decision within 60 days of notification. Please note: All NYC Transit buses are wheelchair-lift equipped or have ramps.
Gov. Current Access-A-Ride Paratransit customers can book and manage trips using the MY AAR trip planner. It needs to be at least ten (10) characters long and include three of the following: numbers (1), upper case letters (1), lower case letters (1), or special characters (1). This report has information that may not have been noted on your application and/or was missing from your doctor’s note. You will need to register to take advantage of the password reset tool: If you forget your network password or you’re away when it expires, you no longer have to call the Service Desk to get it reset. If a customer has weather-related eligibility, environmental barriers to travel (such as humidity, snow and icy streets) will be taken into consideration when trips are scheduled. Remember: AAR does not have staff to monitor or supervise its customers. Telephonic interpretation service is also provided in many languages.

Send your question via email to IAMSInquiries@mtahq.org. If you are denied eligibility or given conditional eligibility, you have a right to appeal the decision within 60 days of notification. Welcome to Access-A-Ride Paratransit Service, How to Apply or Recertify for Access-A-Ride. To find out whether you qualify for Paratransit services, please follow this process: Whether you are applying or recertifying for Access-A-Ride (AAR), call (877) 337-2017 (toll-free for area codes 212, 929, 718, 347, 516, 631, 646, 914, 917, 332 and 845) or 718-393-4999 (from other area codes). To find out whether you qualify for Paratransit services, please follow this process: 1. Stairs Restricted: Customer is eligible to travel by AAR only when the trip requires the use of an inaccessible subway station. ALL MTA EMPLOYEES AND CONTRACTORS NEED TO COMPLETE THE ONE-TIME IAMS REGISTRATION! how-to videos, and relevant updates.

Extreme Heat & Stairs Restricted: Customer is eligible to travel by AAR: (1) when the temperature is forecast to be 90° For above on the day of travel, or (2) when the trip requires the use of an inaccessible subway station. Andrew Cuomo requires everyone in New York to wear masks or face coverings when they’re out in public. An appeal form and instructions are included with the notification letter. Appeals may be in writing or in person. The customer's AAR MetroCard/ID will note “YES” next to Personal Care Attendant. An appeal form and instructions are included with the notification letter.

A PCA is someone who regularly assists the customer. Customers who have continual eligibility will not need to be recertified every five years. It also provides a clearer picture of your travel ability. In advance of your visit to our city, you must send NYC Transit a copy of your Paratransit ID card (front and back) or other equivalent Paratransit eligibility documentation issued by the city or town in which you reside. A legible, dated letter noting your disability and signed by a doctor or rehabilitation professional is acceptable proof. From there, they walk or wheel to their ultimate destination without exceeding their travel limitations. Login with your BSC ID and MTA Network Password (the password you use to login to your computer/work station –, Provide an alternate phone number and email address, Provide automated and simplified user and contractor onboarding process, All Agency Standard Active Directory/Network User account provisioning and de-provisioning, In the future additional onboarding activities will be added to the above list. Identity Access Management (IAMS) is a new initiative developed by MTA IT to streamline the process for ensuring employees have access to computer resources, applications, and other services they need to perform their duties. Identity Access Management (IAMS) is a new initiative developed by MTA IT to streamline the process for ensuring employees have access to computer resources, applications, and other services they need to perform their duties. Consider the safety of our drivers and other passengers. Call us if you do not receive these documents. Instead, these customers will be sent a form requesting an update of their information every five years. Feeder Service is a one-fare payment trip. The PCA also rides free of charge.