Some staff described their role as care co-ordinator as "fire fighting" or "plate spinning". After St Pancras North Infirmary opened in Highgate in 1869, the hospital in St Pancras Way became known as the St Pancras South Infirmary. Let's make care better together. They described the nature of their portfolios as having changed since the reconfiguration of community services in summer 2012. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: We don't rate every type of service. Redwood Ward. review titled Why is TV playing in waiting rooms. Tel: +44 (0)20 3299 3859 Visiting Times: 2-8pm Maximum Visitors: 3 Location: First floor, Cheyne Wing, King's College Hospital, Denmark Hill, London, SE5 9RS Cheere Ward has 14 beds and cares for patients with renal (kidney) disorders. They described a range of measures that were being implemented to address staff concerns and to review the implementation of the new model of working. Evergreen Ward at St. Pancras Hospital Information for Patients and Visitors 2nd Floor, South Wing . It is a large, red-brick 'Institutional Gothic' building by John Giles & Biven. The staff at Evergreen Ward, once made aware of my circumstances were very good to keep me informed of my father’s progress, and his needs (level of care, equipment etc.) We looked at the activity logs for each person and noted that the majority had only one activity session booked each week, which was usually for a community meeting or a session reading newspapers. We were supported on this inspection by an expert-by-experience. I suggest calm and quiet is best for patients and those accompanying them The right to think one's own thoughts is essential, Report review titled Why is TV playing in waiting rooms? Report review titled Thank You to all the staff on the Rochester West Ward as unsuitable. 151 Buckingham Palace Road Innovation and inspiration: examples of how providers are responding to coronavirus, Promoting sexual safety through empowerment, Monitoring the Mental Health Act in 2018/19, Browse the full list of services we regulate, Making sure people are kept safe from harm, abuse and neglect, CQC outlines plans to monitor infection prevention and control (IPC) over winter, Provider collaboration in urgent and emergency care, At least one standard in this area was not being met when we inspected the service and we have taken. This is a person who has personal experience of using or caring for someone who uses this type of care service. Menu We spoke with the provider regarding the concerns raised by some staff. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. I just wanted to say a huge thank you to you all, for looking after my mum. We were frequently given the example of people now being seen three weekly when they had previously been seen each fortnight and appointments being reduced from one hour to 40 minutes. We noted that in the community the majority of front line staff providing a service commented on the pressures of work. If you're the provider who runs this service: Camden and Islington NHS Foundation Trust, Find out more about our inspection reports, Camden and Islington NHS Foundation Trust patient surveys, opens the Provider's profile, More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, Getting started: tips about care services, What you can expect from a good care service, Mental health and the Mental Capacity Act, CQC to review use of DNACPR during pandemic. Where wards provide more than one service the results include shared values for all services provided on that ward. We noted that on two of the rehabilitation wards we visited group and individual activities with a focus on rehabilitation were provided to people using the service. St Charles: Electro-convulsive therapy (ECT) Kensington and Chelsea Older People Community Mental Health Team. I live away in Norfolk and have difficulties travelling to London too often. Bless you all. Central and North West London NHS Foundation Trust. London SW1W 9SZ. The provider had systems in place so that it could respond to unexpected changes in circumstances, for example to cover sickness or absence. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. It joined the National Health Service in 1948 under the management of the University College Hospital. A third member of staff was involved in a handover meeting with doctors, a subsequent meeting with the pharmacist and an admission of a new person to the ward.